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Executive GPS
Machine
Medium complexity
40% cost savings
Faster ROI
 
Infor FMS SunSystem
Maintenance and Production Support
Thirdware offers an integrated support desk providing support in the following areas:
  • L1, L2 and L3 Support with global SLA
  • Application Configuration Support
  • Functional & Technical Enhancements
  • Performance Tuning
  • Data archiving
  • Database Administration and Support
  • Server Administration and Support
The integrated FMS SunSystems support group caters to all the service requirements for Sun under a single roof. It offers on Demand support services too to cater to the needs to mature sites which might not be requiring ongoing regular sun support services. These sites may want to have insurance on sun support to cater to their on demand support requirements which could be sporadic.
The support group offers comprehensive interface and related services support wherein the integration aspects of Sun Applications with various other corporate systems are also standardized and maintained centrally.
Thirdware has seen that this integrated FMS SunSystems support model with a Single Point of Contact for all its support needs endearing the business community to IT and also resulting in considerable savings in time and cost.

Thirdware Application Management Offerings
  • Offshore DBA Services
  • Global & Regional Support Desks
  • Nearshore & Offshore Development Services
  • On Demand Support services.

 
Executive Summery
Application Maintenance Services directed towards reduction of support cost
Global and Regional Support Desks with Nearshore and Offshore Support
On Demand Services for On Demand requirements

InSights
For a large Infor FMS User, Thirdware provided a archival solution which was not only scaleable but also protected data elements and allowed reporting.
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